Privacy Policy
We take the protection of your personal data very seriously. We process your data exclusively in accordance with the legal requirements (GDPR, TKG 2021). In this privacy policy, we inform you about the most important aspects of data processing on our website.
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1. General Information
This website provides information about our holiday accommodation offerings. Personal data is only collected when you actively provide it (e.g. via contact form, booking form, or email).
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2. Data Controller
Franz Rexeis
Graschuh 43, 8510 Stainz, Austria
Email: franzlhof-chalets@outlook.com
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3. What data we process
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Name, email address, phone number (e.g. when contacting us or booking)
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Technical data (e.g. IP address, browser type, device information)
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Cookies and usage data
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Booking-related data (e.g. travel dates, number of guests, preferences)
4. Purpose of data processing
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Responding to inquiries and processing bookings
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Providing and improving the functionality of our website
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Fulfilling legal documentation requirements
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Optimizing our visibility on Google (e.g. via Google Maps and Google Vacation Rentals)
5. Cookies and Tools
Our website uses cookies to ensure optimal performance and user experience. When you first visit the website, a cookie banner allows you to manage your preferences.
Services used (examples):
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Wix Analytics – provided by Wix.com Ltd., Tel Aviv, Israel
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Google Maps – for interactive map and location display
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Google Vacation Rentals – to display our listings through Smoobu
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Email/contact forms – for direct inquiries
6. Booking system (Smoobu)
We use the booking system provided by Smoobu GmbH, Wönnichstraße 68/70, 10317 Berlin, Germany.
All booking data (such as name, contact details, stay period, guest count, payment details) is processed by Smoobu and made available to us for the purpose of booking management.
Smoobu acts as a data processor under GDPR guidelines.
More information: https://www.smoobu.com/en/privacy-policy/
7. Data retention
We retain your personal data only as long as necessary for the purposes stated, or as required by law.
8. Your rights
You have the right to access, correct, delete, or restrict the use of your data at any time. You may also object to data processing or request data portability. If you believe that your data is being processed unlawfully, you may contact us at franzlhof-chalets@outlook.com or file a complaint with the Austrian Data Protection Authority.
9. Right to lodge a complaint
You may contact the Austrian Data Protection Authority at:
Österreichische Datenschutzbehörde
Barichgasse 40–42, 1030 Vienna, Austria
Website: www.dsb.gv.at